About our privacy policy

Response Benelux BV cares a lot about your privacy. We therefore only process data that we need for (improve) our services and handle the information we collect about you and your use of our services with care. We never make your data available for commercial purposes to third parties.

This privacy policy applies to the use of the website and the services provided by

Response Benelux BV. the validity of these terms and conditions is 15/06/2021, publishing

a new version will invalidate all previous versions. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under which conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, the contact details can be found at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which

security techniques we use and for whom the data is transparent.

Webshopsoftware

WooCommerce

Our webshop is developed with software from WooCommerce. Personal data that you make available for the purpose of our to use services will be shared with this party. WooCommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose. WooCommerce is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

WooCommerce reserves the right to share collected data within its own group in order to

further improve service.

WooCommerce

Our webshop has been developed with software from WooCommerce, we have chosen for our web hosting Embite. Personal data that you make available to us for the purpose of our services will be shared with this party. Embite has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Embite is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. There are regular backups to prevent data loss.

WooCommerce

Our webshop has been developed with software from WooCommerce, we host our webshop on a server under our own management. We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures consist in any case of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Web hosting

Embite

We purchase web hosting and e-mail services from Embite. Embite processes

personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Embite has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Embite is obliged to observe secrecy on the basis of the agreement.

Embite

We use the services of Embite for our regular business e-mail traffic. This party has taken

appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Embite does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie

We use the platform Mollie to handle (part of) the payments in our web shop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve service and to share (anonymised) data with third parties in this context.

All the above-mentioned guarantees with regard to the protection of your personal data also

apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store data for longer than permitted by law.

Klarna: “In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”

“In order to offer you Klarna’s payment methods, we may pass on your personal information in the form of contact and order information to Klarna at checkout, so that Klarna can assess your eligibility for their payment methods and tailor these payment methods to you. Your transferred personal data will be processed in accordance with: https://www.klarna.com/international/privacy-policy/.”

Reviews

Shipping and logistics

PostNL

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

GLS

When you place an order with us, it is our job to have your package delivered to you. We use the services of GLS to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS only uses this data for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.

EXAMPLE: When you place an order with us, it is our job to have your package delivered to you. We use the services of Mainfreight to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Mainfreight. Mainfreight only uses this information for the purpose of executing the agreement. In the event that Mainfreight engages subcontractors, Mainfreight also makes your data available to these parties.

Invoicing and accounting

We use the services of Visma to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order.

This data is used for the administration of sales invoices. Your personal data is

sent and stored protected. Visma is bound to secrecy and will treat your data

confidentially. Visma does not use your personal data for purposes other than

those described above.

External sales channels

Bol.com

We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and

organizational measures to protect your data against loss and unauthorized use.

Amazon Europe

We sell (part of) our items via the Amazon Europe platform. If you place an order via this

platform, Amazon Europe will share your order and personal data with us. We use

this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and

unauthorized use.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information other than at your request, we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data collected automatically by our website is processed with the aim of our further improving services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In some cases, Response benelux BV can be held responsible, on the basis of a legal obligation, to share your data in connection with government tax or criminal investigations. In

such a case, we are forced to share your data, but we will do this within the possibilities that the law oppose offers us.

Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have prepared as a result of your assignment.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have, at anytime, the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed and that relate to you as person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors at the e-mail address known to us who have this data, stating the category under which we have this data stored.

Right of rectification

You always have the right to the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted , we will send you a confirmation to the e-mail address known to us that the data will, until you lift the restriction, longer be processed.

Right to portability

You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you, by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data to the e-mail address known to us, about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of Response benelux BV. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then the permanently discontinue processing. You also have the right not to automated individual decision-making to be subjector profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies are placed on our website from the American company Google, as part of the “Analytics” service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this on the basis of applicable laws and regulations data. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most on this page recent version. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Contact details

Response Benelux BV
Europalaan 400
3526 KS Utrecht
Netherlands

T: +31 (0) 6 213 010 17
E: sales@response-benelux.com
Contact person for privacy matters
Wilko Mostert